Using 9-1-1

One of the best ways to prepare your family for an emergency is to teach your children how to properly use 9-1-1. Explain to them what 9-1-1 is, and use concrete examples of when and when not to call. Remind them to always get to safety first -- before calling 9-1-1. You can always phone from a neighbour's house or a pay phone. Don't stay where there's danger.

Scenarios to practice with your kids

Children learn by doing. Practice scenarios with them to help them become familiar with 9-1-1 --and what to say to an operator if they should ever have to call. Below are some examples of when and when not to call -- review them with your children to help reduce panic or anxiety in case of a real emergency.

Situation: Mom's been hurt

You're playing in the living room when you hear a loud noise from the kitchen. You go to see what's happening and see mom lying on the floor. What should you do?

Check to see if mom can hear me.

Mom answers you, then tries to get up but can't. She is bleeding a lot. Should you call 911?

Yes, I have to call 911 and ask for an ambulance.

What should you tell 911?

"The emergency is at 123 X street, X city. My mom fell down, she can still talk but she's bleeding a lot and can't get up. I am calling from 123 X Street, X City. This is also where we live."

Can you wait for the ambulance with your mom?

Yes, because I'm not in any danger.