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PLATINUM Neon Sign Power Supply Transformers

Starting date:
January 17, 2013
Posting date:
January 17, 2013
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Affected products

PLATINUM Neon Sign Power Supply Transformers

Product description

This recall involves neon power supply transformers designed to power commercial signs. They are in black plastic boxes about 11.5 centimetres (4.5 inches) long by 9 centimetres (3.5 inches) wide with rows of vents on all sides. “HEICO LIGHTING™” and the model information are printed on a plate on the transformer. The recalled models include PLATINUM-9000-30, PLATINUM-10000-30, PLATINUM-12000-30, TFT-04PL-6000-30, and TFT-06PL-9000-30.

Hazard identified

The transformers have been modified from their original approved versions and have not been evaluated to meet the Canadian Safety electrical standards for these products. The modified transformers may pose a fire hazard.

Neither Health Canada nor Heico lighting™ has received any reports of incidents or injuries to Canadians related to the use of this transformer.

Number sold

Approximately 800 units of the affected transformers were sold across Canada.

Time period sold

The affected transformers were sold from December 2011 to May 2012.

Place of origin

Manufactured in Canada


Heico Lighting

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What you should do

Consumers should stop using these recalled power supply transformers and unplug them immediately until a free replacement transformer has been professionally installed. Contact HEICO lighting™ to schedule the free installation of a replacement certified transformer.

For more information, consumers may contact HEICO lightingTM toll-free at 1-800-665-1166, from 8:30 a.m. to 5 p.m. EST Monday through Friday, or online at firm's website and click on Products for more information.

Consumers may also view the recall notice on the Electrical Safety Authority's website.