Recalls and alerts more than 4 years old are automatically archived. While this information can still be accessed in the database, it has not been altered or updated since it was archived. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Acorn Stairlifts (Canada) Inc recalls Acorn 120 straight stairlifts
- Starting date:
- September 26, 2014
- Posting date:
- September 26, 2014
- Type of communication:
- Consumer Product Recall
- Specialized Products
- Source of recall:
- Health Canada
- Fall Hazard
- General Public
- Identification number:
Acorn 120 Straight Stairlifts
Acorn 120 Superglide straight stairlift, installed on staircases which are straight, manufactured between March 2007 and March 2011. The units have serial numbers between 110101209781 and 110202352678. See photograph.
Acorn is replacing the seat post on these stairlifts.
The seat post weld may be defective. If the weld fails, the product poses a fall hazard to consumers.
Acorn Stairlifts (Canada) Inc. has received two reports of incidents in the UK. Health Canada has not received any reports of consumer incidents or injuries to Canadians related to the use of these products.
Approximately 4,400 units were sold across Canada.
Time period sold
The units affected by this recall were sold from 2007 to 2011.
Place of origin
Manufactured in the United Kingdom
Acorn Stairlifts (Canada) Inc.
What you should do
Consumers should contact Acorn at 1-888-228-3335 or by email to arrange to have the seat post replaced free of charge. If you have already been contacted by Acorn and your seat post has been replaced you do not need to take any further action.
Based on an independent risk assessment, Acorn advises that it is safer to continue to use the stairlift until Acorn replaces the seat post, rather than using the stairs unaided because the risk of falling when using the stairs unaided is much higher than the low risk potential for the seat weld to fail.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.