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Pogoplug Video File Sharing Device

Starting date:
August 2, 2011
Posting date:
August 2, 2011
Type of communication:
Consumer Product Recall
Subcategory:
Household Items, Electronics
Source of recall:
Health Canada
Audience:
General Public (GP)
Identification number:
RA-500002625

Joint Recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Cloud Engines

Affected products

Pogoplug Video File Sharing Device

Product description

This recall involves the PogoPlug Video file sharing device. The device is a black desktop computer box, measuring (2.5 inches) wide by (7 inches) deep and (5.5 inches) high. It is used to stream and share videos, photos and music and to provide remote access to files stored on drives attached to the device.

The device has the word "Pogoplug" on the side. "Model: Poloplug Video" is listed on a label on the bottom of the device.

Hazard identified

Cloud Engines has identified that the device may overheat, emitting excessive heat, sparks, smoke or flames.

Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke and one device melted, damaging the desk it was on.

Health Canada has not received any reports of incidents and injuries related to the use of this product.

Number sold

Approximately 1500 units were distributed in Canada, but only 300 units of the affected products were sold at Best Buy stores across Canada.

In the United States, approximately 9500 of the affected products were distributed.

Time period sold

The recalled products were distributed from March 2011 to June 2011 in Canada and the United States.

Place of origin

Manufactured in China.

Companies

Manufacturer
Cloud Engines Inc.
San Francisco
California
UNITED STATES
Tel: 1-866-582-6651

Images (select thumbnail to enlarge - opens in a new window)


What you should do

Consumers should immediately unplug and stop using the devices and contact Cloud Engines to receive a refund or replacement device.

For more information, consumers may contact Cloud Engines toll-free at 1-866-582-6651 between 9 a.m. and 5 p.m. PT, by e-mail or visit the firm's website.

Consumers may view the release by the US CPSC on the Commission's website.