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HP Fax 1040 and HP Fax 1050

Starting date:
January 31, 2012
Posting date:
January 31, 2012
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
General Public (GP)
Identification number:

Affected products

HP Fax 1040 and HP Fax 1050

Product description

This recall involves the HP Fax 1040 and HP Fax 1050 models. The HP logo and model number are printed on the front of the fax machine. The fax machines are dark gray in colour and measure 365 millimetres wide by 270 millimetres high.

Hazard identified

The fax machine can overheat due to an internal electrical component failure, posing fire and burn hazard.

Hewlett-Packard Company (HP) is aware of one incident in Ontario, Canada that resulted in minor damage to a desk and wall. HP is aware of six other incidents in the United States of America.

Health Canada has not received any reports of incidents or injuries to Canadians related to the use of these fax machines.

Number sold

Approximately 201,000 units of the recalled fax machines were sold at electronics, computer and office stores across Canada, and on-line, including Best Buy, Office Depot and Staples.

Time period sold

The recalled fax machines were sold from November 2004 to December 2011.

Place of origin

Manufactured in China.


Hewlett-Packard Co.
Tel: 1-888-202-4320

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What you should do

Consumers should immediately stop using the recalled fax machines and contact HP for a rebate on the purchase of a replacement HP fax machine or designated HP ink jet printers.

For more information, consumers may contact HP toll-free at 1-888-654-9269 between 6 AM and 6 PM MT Monday through Friday, or visit the company's website.

Consumers may also view the recall notice on the Electrical Safety Authority's website.