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Toshiba of Canada Limited recalls AC power cords sold with certain notebook computers

Starting date:
November 28, 2014
Posting date:
November 28, 2014
Type of communication:
Consumer Product Recall
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Affected products

Toshiba of Canada Limited notebook computer AC power cords

Product description

This recall involves Toshiba of Canada Limited AC power cords sold with certain notebook computers including the following brands: All in One, Android, AT, Chromebook, DX, Libretto, Mini Notebook, Netbook, Portege, Qosmio, Satellite, Tecra, Toshiba and WT. The power cords are black in colour and are marked with “LS-15” on the portion of the cord that plugs into the power brick.

Hazard identified

The AC power cord can overheat and pose a potential burn hazard.

Neither Toshiba of Canada Limited nor Health Canada has received reports of consumer incidents or injuries related to the use of these power cords.

Number sold

Approximately 501,597 notebook computers were sold in Canada with an affected AC power cord.  These products were sold at various electronics retailers across Canada.

Time period sold

The recalled products were sold from September 2010 to December 2012.

Place of origin

Manufactured in China.


Toshiba of Canada Ltd.

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should immediately stop using the recalled power cords and contact Toshiba of Canada Limited for a free replacement.

For more information, consumers can contact Toshiba toll-free at 1-800-663-0378 or at Toshiba's website under “Support”.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.