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Cascade Designs, Inc. recalls MSR Operator and Responder Snow Shovels

Starting date:
May 12, 2015
Posting date:
May 12, 2015
Type of communication:
Consumer Product Recall
Household Items
Source of recall:
Health Canada
Product Safety
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Cascade Designs, Inc.

Affected products

MSR Operator and Responder Snow Shovels

Product description

This recall involves MSR Operator and Responder snow shovels. The compact, adjustable backcountry snow shovels are used for digging a snow-study pit, constructing basecamp or responding to a backcountry emergency.

The following snow shovels are included in this recall:
SKU Description Colour
03157 MSR Operator Snow Shovel, D Handle Red
03159 MSR Operator Snow Shovel, T Handle Red
03158 MSR Responder Snow Shovel, only available in T Handle Yellow

Hazard identified

The company has determined through internal testing a manufacturing defect occurred during production of the shovels. The spring-controlled lock button on the lower shaft has the potential to stay recessed inside the shaft, making it so that the shovel blade cannot be secured to the shaft. The spring was not made to specifications. Because of this, it can interfere with the upper shaft and move out of alignment.

Neither Health Canada nor Cascade Designs, Inc. has received any reports of consumer incidents or injuries related to the use of these snow shovels in Canada.

Cascade Designs, Inc. has received 4 reports of consumer incidents in the United States. No injuries were reported.

Number sold

Approximately 344 units were sold in Canada, and approximately 4,300 units were sold in the United States.

Time period sold

The recalled products were sold from October 2014 to January 2015.

Place of origin

Manufactured in Taiwan.


Valencever Company, Ltd.
Cascade Designs, Inc.

Images (select thumbnail to enlarge - opens in a new window)

What you should do

Consumers should stop using the recalled snow shovels and contact Cascade Designs, Inc. for a replacement shaft with a correct lock button.

For additional information, consumers may contact Cascade Designs, Inc. Customer Service toll-free at 1-800-531-9531, Monday to Friday, from 8:00 a.m. to 4:30 p.m. PST or by email. Consumers can also visit Cascade Designs' website and click on Have You Purchased an MSR Snow Shovel? for more information.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.