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Madewell recalls Sightseer sandals

Starting date:
August 20, 2015
Posting date:
August 20, 2015
Type of communication:
Consumer Product Recall
Clothing and Accessories
Source of recall:
Health Canada
Fall Hazard
General Public
Identification number:

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Madewell.

Affected products

Madewell Sightseer sandals

Product description

The recall involves various Madewell Women’s Sightseer sandals, sold in various sizes and colours online. The following style numbers are affected: C0275, C0276, C0277, C0278, C0279, C1105, C5893, C5895, C5897 and C6090.

Hazard identified

An internal component (a metal shank) can protrude through the bottom of the rubber outsole, potentially leading to a trip and fall hazard to consumers.

Neither Health Canada nor Madewell has received any reports of consumer incidents or injuries in Canada.

Madewell has received 8 reports of a metal shank protruding through the sandal. No injuries were reported in the United States.

Number sold

Approximately 300 pairs were sold online in Canada, and approximately 50,600 were distributed in the United States.

Time period sold

The recalled products were sold from January 2015 to July 2015.

Place of origin

Manufactured in Brazil.


Madewell Inc.
770 Broadway
New York, New York

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What you should do

Consumers should immediately stop using the recalled products and contact Madewell for a refund.

For more information, consumers may contact Madewell by e-mail or by telephone 24 hours a day, seven days a week at 1-866-544-1937.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.