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VanMoof recalls VanMoof M3 S and B series bicycles to replace front fender bolt
- Starting date:
- May 15, 2017
- Posting date:
- May 15, 2017
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Sports/Fitness
- Source of recall:
- Health Canada
- Issue:
- Fall Hazard
- Audience:
- General Public
- Identification number:
- RA-63246
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and VanMoof
Affected products
VanMoof M3 S and B series bicycles
Product description
This recall involves VanMoof M3 S and B series bicycles that require replacement of the stainless steel fender bolts that connect the front fender to the lowest part of the front fork. The following VANMOOF M3 3-Speed models are included in this recall:
- B3 26" and 28" White, powder-coated aluminium straight frame, disc brakes;
- B5 28" White, powder-coated aluminium straight frame, integrated lock, disc brakes;
- B6 28" White, powder-coated aluminium dropdown frame, disc brakes;
- S3 26" and 28" Dark Grey, anodized aluminium straight frame, disc brakes;
- S5 28" Dark Grey, anodized aluminium straight frame, integrated lock, disc brakes; and
- S6 28" Dark Grey, anodized aluminium dropdown frame, disc brakes.
Hazard identified
The bicycle can pose a crash hazard due to jamming of the front tire when an object gets stuck between the front tire and the front fender/mud guard.
As of April 30, 2017, the company has received no reports of injuries in Canada or the United States.
Number sold
Approximately 42 units of the affected products were sold in Canada and approximately 333 were sold in the United States.
Time period sold
The recalled products were sold from 2014 to May 2016.
Place of origin
Manufactured in Taiwan.
Companies
- Distributor
-
VanMoof USA
New York
New York
UNITED STATES
- Manufacturer
-
Ming Cycle
TAIWAN
CHINA
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately stop using the affected bikes and contact VanMoof for replacement Nylon fender bolts.
Consumers should contact VanMoof for replacement bolts kit. Kits includes 4 new Nylon 6.6 M5 x 16mm bolts (2 are required, 2 are spares) and instructions of replacement. If customers are not able or willing to assemble the new fender bolts, they can take it to any bike mechanic and VanMoof will reimburse them for all expenses incurred.
For more information, consumers may contact VanMoof at 1-855-623-6673.from 9 a.m. to 17 p.m. ET Monday through Friday, or email, or website or directly via support (Top right of the homepage next to the language menu).
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.