Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor unit recalled due to fire hazard.

Starting date:
October 10, 2019
Posting date:
October 10, 2019
Type of communication:
Consumer Product Recall
Subcategory:
Household Items, Tools and Electrical Products
Source of recall:
Health Canada
Issue:
Fire Hazard
Audience:
General Public
Identification number:
RA-70995

Last updated:

Summary

  • Product: Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single–zone ductless heat pump outdoor units.
  • Issue: The fan motor can fail, posing a fire hazard.
  • What to do: Monitor affected units while they are being operated and contact installing servicer, dealer or contractor for a free repair.

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Carrier Corporation.

Affected products

Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single–zone ductless heat pump outdoor units

Product description

The affected products are Carrier- and Bryant-branded, third-party sourced 1.5-ton multi-zone, 4-ton multi-zone, and 4-ton single-zone ductless heat pump outdoor units intended for residential and light commercial applications.

The affected model numbers and product numbers are listed below. All serial numbers of each model listed below are affected:
Brand Product Model Number Product Number
Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301--
4-ton multi-zone 38MGQF48---3 38MGQF48---301--
4-ton single-zone 38MBQB48---3 38MBQB48--301--
Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA
4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA
4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA

 

Hazard identified

In all reported cases, the motor failure in fan motors caused the fan blade to burn within the unit. Since these units can be near a residence or other building, the flame could potentially spread and cause property damage or serious injury.

As of August 28, 2019, the company has received 5 reports in Canada, and no reports of injury. In the United States, the company has received 1 report, and no reports of injury. In all incidents reported to date, the burning has been contained to the units. In two cases, flames were observed.

Number sold

Approximately 450 units of the affected product were sold in Canada, and approximately 5,350 were sold in the United States.

Time period sold

The affected products were sold from March 2015 to April 2019.

Place of origin

Manufactured in China

Companies

Distributor
Carrier Corporation
Palm Beach Gardens, Florida
UNITED STATES

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What you should do

Consumers should contact their installing servicer, dealer or contractor for a free repair to the affected Carrier- and Bryant-branded ductless heat pump outdoor units. While awaiting repair, consumers should monitor affected units while they are being operated and keep a minimum clearance of 24 inches (61 cm) between affected units and all other objects, especially foliage and other flammable items.

For more information, consumers with affected products may contact their installing servicer, dealer or contractor for assistance using the dealer locator on the Carrier and Bryant  websites based on the appropriate brand.  Consumers may also telephone toll-free 1-844-468-4301 from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, for assistance in locating a Carrier or Bryant dealer in their area.

Consumers may view the release by the US CPSC on the Commission's website.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.