Cottonelle® & Cottonelle® GentlePlus Flushable Wipes Products recalled due to potential microbial contamination

Starting date:
October 21, 2020
Posting date:
October 21, 2020
Type of communication:
Consumer Product Recall
Subcategory:
Cosmetics
Source of recall:
Health Canada
Issue:
Product Safety
Audience:
General Public
Identification number:
RA-74165

Last updated:

Summary

  • Product: Cottonelle® & Cottonelle® GentlePlus Flushable Wipes.
  • Issue: Some of the products within the recalled lots may be contaminated with the microorganism Pluralibacter gergoviae.
  • What to do: Consumers should immediately stop using the recalled product and dispose of it. Contact Kimberly-Clark to obtain a refund and for information on disposal.

Affected products

Cottonelle® & Cottonelle® GentlePlus Flushable Wipes

Product description

This recall involves Cottonelle® & Cottonelle® GentlePlus Flushable Wipes products. The UPC code is located on the bottom of the package. The recalled product can also be identified by entering the lot code found on the bottom of the package into the Kimberly-Clark lot checker.

The following products are included in this recall:
Package UPC Product Description
036000449327 Cottonelle® Flushable Wipes, Flip Top, 42 Count
036000359701 Cottonelle® Flushable Wipes, Flip Top, 2 PK x 42 Count
036000434781 Cottonelle® Flushable Wipes, Flip Top, 4 PK x 42 Count
036000486742 Cottonelle® Flushable Wipes, Flip Top, CA Pallet 10 PK x 56 Count
036000497762 Cottonelle® GentlePlus Flushable Wipes, Flip Top, 42 Count
036000489859 Cottonelle® GentlePlus Flushable Wipes, Flip Top, 2 PK x 42 Count

 

Hazard identified

Some of the recalled products may have the presence of a common household microorganism, Pluralibacter gergoviae. Pluralibacter gergoviae rarely causes serious infections in healthy individuals. Individuals with weakened immune systems, who suffer from a serious pre-existing condition, who have been treated surgically, or belong to another sensitive group of persons are at an increased risk of infection if they use the contaminated product. 

As of October 7, 2020, the company has received no reports of incidents or serious injuries in Canada.

Number sold

The company reported that 2,064,860 units of the affected product were sold in Canada.

Time period sold

The affected products were sold from February 14, 2020 to October 7, 2020.

Place of origin

Manufactured in United States

Companies

Distributor
Kimberly-Clark Inc.
Mississauga
CANADA
Manufacturer
Kimberly-Clark Global Sales, LLC.
Neenah
Wisconsin
UNITED STATES

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What you should do

Consumers should immediately stop using the recalled product and dispose of it. Contact Kimberly-Clark for a refund and for information on disposal. Consumers can identify affected product by looking for the specific lot code found on the bottom of the package and entering it into the Kimberly-Clark lot checker on Cottonelle.com/RecallFAQ .

For more information, consumers can contact Kimberly-Clark at 1-800-414-0165  from 8:00 am to 5:00 pm (CST) Monday through Friday, or by using the 'contact us' button at the top of our web page.

Please note that, in addition to the requirements of the Cosmetic Regulations, the Food and Drugs Act (FDA) prohibits the sale of cosmetics that are either made with hazardous substances, or under unsanitary conditions, to users in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.